Customer Support Representative (Peru)

Compensation

: $35,390.00 - $53,610.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Job Title: Customer Support Representative
Department: CUSTOMER SUPPORT

Position Summary
Every day at OneCause we help non-profits raise millions of dollars to make the world a better place. That's why we love our jobs!
Customer Support Representatives provide world class support services to all OneCause Customers and staff. This job is perfect for friendly people who love to help Customers become successful using our software and solve issues they have in preparing for their fundraiser. You will be responsible for ensuring overall Customer satisfaction by managing different communication channels and projects.

Job Functions
Provide awesome customer service to friendly Customers by phone, email & chat.
Ensure Customers have a positive experience through proactive and professional customer service efforts.
Use innovative technology such as Vidyard and Zoom to delight customers with surprising service.
Ensure that service levels are achieved with first call resolution, hold time and Customer satisfaction.
Strive to learn something every day.
Be open to continuous improvement and make suggestions regularly on how we can improve the Customer experience.
Communicate and collaborate with technical staff to uncover solutions to Customer needs.
Help Customers have successful events by using our software creatively.
Troubleshoot with remote staff working at fundraising events across the country.
Build new customer resources articles, videos, blogs to help Customers help themselves.
Track all interactions and issues to make sure we constantly improve our software and services.
Passion for supporting non-profit organizations.
In general, this position will work between the hours of 11:30 AM-9 PM Weds-Saturday Eastern Time and 4PM- 12 AM Eastern Time on Saturdays with three Saturdays on, one Saturday off. During times of low volume (December, June & July), the hours will be 12:30 PM- 9PM M-F Eastern Time with a Saturday rotation. The position includes premium shift salary allowance pay similar to that offered in other industries for weekend/night shift.

Qualifications:
Location Indianapolis, IN or Phoenix, AZ
Must be willing to locate to AZ if out-of-state
Must be available to work occasional nights, holidays and weekends
Customer-Focused with strong interpersonal skills
Experience in customer service, business analysis, or software quality assurance
Capable of adjusting to a changing workload and handling multiple tasks simultaneously
BA/BS highly recommended
Comfortable learning new software
Experience in software industry, preferred
Very strong written and oral skills
Self-motivated and positive, customer-oriented work mentality

Preferred Qualifications:
1-2 years experience OR recently out of college with an internship in service and support
Like to problem solve
Enjoy speaking with Customers
Very cause minded, and passionate about our mission.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
OneCause, Inc. is an Equal Opportunity Employer and does not discriminate with respect to recruitment, hiring, or any other status of employment on the basis of race, color, religion, sex, national origin, disability or any other category protected by law.

Keywords:Support, Technology
Associated topics: agent, call center associate, call center specialist, clerk, client, customer care representative, intern, rep, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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